Course Overview
You will learn the etiquette requirements for meeting, entertaining, telephone and business interaction scenarios. Additionally, the CBP™ Business Etiquette and Professionalism certification module addresses etiquette challenges when doing business in a multi-cultural environment.
Duration
6 Hours. Training times can be arranged in more manageable sessions of 3 hours over 2 days.
Delivery Method
Training times can be arranged according to your date and times requirements, delivered virtually or on-site at your premises by one of our professional facilitators. Alternatively, you can join a virtual public course by clicking on the Register Now button.
Who Should Attend
The course is recommended for candidates who wish to learn and/or improve their etiquette in the workplace.
Prerequisites
This course is designed for the student who has little or no experience.
Course Content
1. What is Business Etiquette?
- What is the role of good manners in business
- What are the abc’s of etiquette
- Meeting and greeting scenarios
- Guidelines for receptionists
- Making introductions and greeting people
- Introducing a client
- Introducing yourself
- The protocol of shaking hands
- Meeting & board room protocol
- Guidelines for planning a meeting
- Guidelines for attending a meeting
- For the chairperson
2. Principles of Exceptional Work Behaviour
- The principles of exceptional work behavior
- Entertaining etiquette
- Objectives
- Introduction
- Planning a meal meeting
- Business meal basics
- Basics of table etiquette
- Eating the meal
- Issuing invitations
- Choosing the appropriate gift in the business environment
3. Telephone Etiquette
- Introduction
- What is telephone etiquette
- Answering the telephone courteously
- Handling rude or impatient callers
- Good telephone habits for everyone
- Screening calls
- Making calls
- How to end conversations gracefully
- Checking messages and returning calls
4. Multicultural Challenges
- Multicultural etiquette
- Did you know
- Cultural differences and its effect on business
- Examples of cultural insensitivities
5. New Issues in Etiquette
- Netiquette
- Ethical issues in business etiquette
- Case study
- Sexual etiquette in the workplace
- Why deal with sexual harassment
- Five steps to prevent sexual harassment
- Dressing for success
- The basic business wardrobe
- Options for business casual
The Secret To Success
- Short courses are an easy and effective way to upskill your people. This enables them to apply their new knowledge in your workplace immediately.
Knowing the learning and development needs |
Choosing the right content and level |
Matching a trainer to your company culture |
Obtaining feedback at relevant intervals |
Open Hours
07:30 am–17.00pm